CrossGearX Return & Refund Policy

Last Updated: September 30, 2026

At CrossGearX, we want you to be pleased with your order. Because many of our products are created specifically for you using a made-to-order production and fulfillment process, our return and refund policy differs from that of a traditional retail store.

Please review the following information before placing your order.

Made-to-Order Products

Many CrossGearX products are produced specifically after an order is placed. Because of this, we generally cannot accept returns, exchanges, or provide refunds for:

• Choosing the wrong size or color
• Ordering the wrong product or product variation
• A change of mind or buyer's remorse
• Personal preference regarding fit, style, or appearance
• Incorrect or incomplete shipping information supplied when ordering

We strongly encourage customers to review product descriptions, sizing information, colors, and order details carefully before completing a purchase.

Damaged, Defective, Misprinted, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive an item that is different from what you ordered, please contact CrossGearX within 10 calendar days of delivery.

Claims submitted after 10 calendar days may not be eligible for a replacement or refund, except where otherwise required by applicable law.

When contacting us, please provide:

• Your name and order number
• A description of the problem
• Clear photographs showing the item and the specific damage, defect, misprint, or fulfillment error

To help us verify and resolve a claim, CrossGearX may request additional photographs or video showing the product, the affected area from different angles, the entire item, packaging, shipping label, or other reasonable documentation.

Please keep the product and its original packaging until your claim has been resolved.

Please do not return or ship an item to CrossGearX or any production or fulfillment facility unless CrossGearX specifically provides instructions to do so.

How Approved Claims Are Resolved

Each claim will be reviewed individually.

When a qualifying manufacturing defect, damage, misprint, or fulfillment error is verified, CrossGearX will provide an appropriate resolution, which may include a replacement or refund depending upon the circumstances.

Submitting a claim does not automatically guarantee a refund or replacement. CrossGearX reserves the right to request additional information when reasonably necessary to verify a claim and may deny claims when the information provided does not reasonably establish a qualifying defect, damage, misprint, or fulfillment error.

Minor variations that occur naturally during made-to-order production and fall within normal manufacturing tolerances are not considered defects.

Sizing and Fit

Because many of our apparel products are made to order, we generally cannot provide refunds or exchanges when the size selected by the customer does not fit as expected.

Please review the sizing information provided with the product before ordering.

If you ordered one size but received a different size from the size shown on your order, please contact us. This is considered a fulfillment error and will be reviewed under our damaged, defective, or incorrect-item process.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing an accurate and complete shipping address when placing an order.

If an order cannot be delivered because an incorrect or incomplete address was supplied by the customer, additional shipping or production charges may apply if the order must be reshipped or reproduced.

Please contact CrossGearX as soon as possible if you discover an address error. Once an order has entered production or shipping, we may not be able to change the shipping information.

Lost or Missing Packages

If your package appears to be lost in transit, please contact CrossGearX as soon as reasonably possible with your order information.

We may ask you to verify the shipping address, review tracking information, contact the carrier or local post office, or provide other information reasonably necessary to investigate the shipment.

Once the circumstances have been reviewed, CrossGearX will determine an appropriate resolution based on the shipping, tracking, carrier, and fulfillment information available.

If tracking shows a package as delivered but you have not received it, please contact us promptly so that we can help investigate.

Fraudulent or Abusive Claims

CrossGearX reserves the right to deny refunds, replacements, or other remedies when there is reasonable evidence that a claim is fraudulent, materially misleading, altered, fabricated, or otherwise abusive.

CrossGearX may request additional reasonable documentation before making a determination.

Your Legal Rights

Nothing in this policy is intended to limit or exclude any rights or remedies that cannot legally be limited or excluded under applicable consumer-protection laws.

Questions or Problems With Your Order?

Please contact CrossGearX before returning or shipping any merchandise.

Email: crossgearx@gmail.com

You may also contact us using the Contact Us form available on our store.

We want to treat every legitimate concern fairly and work toward an appropriate resolution.

Thank you for choosing CrossGearX.